Subscription Cancellation Policy

You may cancel your Unsloppy AI subscription at any time. There are no cancellation fees, no long-term contracts, and no penalties. This policy explains how cancellation works and what happens to your account afterward.

1. How to Cancel

You can cancel your subscription in two ways:

• Self-service: Go to Settings → Billing and click “Cancel Subscription.” The cancellation is recorded immediately; you keep paid access until the end of your current billing period, then revert to the Free tier.
• Contact support: Email support@unsloppy.ai or use our contact form and we will process the cancellation for you within 1 business day.

2. What Happens When You Cancel

• Access continues until period end. You keep full access to your paid features and current Ink balance until the end of your current billing period (the date you already paid through).
• No further charges. Your payment method will not be charged again after cancellation. There are no hidden fees.
• Account reverts to Free tier. When your billing period ends, your account automatically reverts to the Free tier (36 Ink per day, with daily allocations capped at 36 Ink). Any Ink you purchased through an Ink Top-Up is retained — see section 3.

3. Ink Forfeiture

When your subscription ends, your full Ink balance enters a 30-day grace period. During this window, your balance is preserved but frozen — no new daily Ink is allocated. If you resubscribe within 30 days, your full Ink balance is restored and daily allocations resume immediately.

Your protected floor is the greater of the free-tier 36 Ink or the total Ink you have purchased through Ink Top-Ups. After the 30-day grace period, only granted Ink above that floor is permanently forfeited:

• Your subscription signup bonus
• Monthly anniversary subscription grants
• Daily Ink allocations and streak bonuses
• Promotional or courtesy Ink grants

Purchased Ink is preserved. Ink you bought through an Ink Top-Up is never forfeited — it stays in your account even after you revert to the Free tier. (The free-tier 36 Ink is always preserved as well.) Generation logs associated with your account are purged 30 days after your subscription lapses.

We strongly recommend using your remaining granted Ink or resubscribing within the 30-day grace period. Granted Ink credits have no cash value, are non-transferable, and cannot be exchanged for currency or refunded.

4. Your Stories and Data

Cancelling your subscription does not delete your account or your stories. All of your creative work — stories, characters, lore, and settings — remains safely stored in your account. You can continue to access and read your stories on the Free tier. You can also re-subscribe at any time to regain full access.

If you want to permanently delete your account and all associated data, you can do so from Settings → Account. Account deletion is a separate action from subscription cancellation. See our Terms and Conditions (Section 14) for details on account deletion.

5. Resubscribing

You can resubscribe to any tier at any time from your billing settings. When you resubscribe:

• Your new subscription starts immediately
• You receive a fresh Ink allotment for your new tier
• Your stories, characters, and other data are exactly as you left them

6. Annual Subscriptions

Annual subscriptions follow the same cancellation policy. When you cancel an annual plan, you retain access until the end of your 12-month billing period. No partial refunds are issued for the remaining months unless you are within the 7-day satisfaction guarantee window. See our Refund Policy for full details.

7. Contact

If you have trouble cancelling or have questions about this policy, contact us at support@unsloppy.ai. We respond within 1 business day.